[Veritas-bu] Can't upgrade past 6.0 client

[judy_hinchcliffe at administaff.com]

You don't say what 'kind' of servers you are having the install issue
with.

Some of the things I have had to do.

1) copy the install files to a local drive ( I use c:/temp) and do the
install from the local drive.
2) the netbackup.dll may be in use and is not releasing.  Rename the
netbackup.dll to netbackup.dll.version.  rerun the install, it will
recreate the netbackup.dll
3)even though you are installing as an admin.  Do a right click on the
setup.exe and say run as and use an admin account.  For some reason this
works.
4) verify you do not have any left over msi's running from failed
installs.

-----Original Message-----
From: veritas-bu-bounces at mailman.eng.auburn.edu
[mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of zimmy00
Sent: Tuesday, April 07, 2009 5:17 PM
To: VERITAS-BU at MAILMAN.ENG.AUBURN.EDU
Subject: [Veritas-bu] Can't upgrade past 6.0 client


I have over 300 clients out there and out of those I can't seem to get a
handful of them upgraded past 6.  Now I know that unlike 6 and before,
6.5 requires communication with the server, however there are no
firewalls in the way.  And the servers backup with no problem with the
older clients installed.  The only error I see in the logs is "Failed to
connect to server. Error: 0x800401F0" and of course during the install
the app says "Installation was interupted".

I know it's not the master servers since they have no problem getting to
other clients.  DNS is not an issue because the master is a unix server
and I use the hosts table.  And as stated there are no firewalls in
between.  Anyone have any idea's because I can't think of anything else.

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