[Veritas-bu] Restore Finding Incorrect Images on tape

[Fiona Greenhough]

Hi
 
I have logged a Priority One call with Veritas but thought that I might "bounce" this problem of everyone on this list.
 
Environment:
 
Master: Solaris 8.  Veritas NetBackup 4.5 with FP6
Media: Windows 2000 with SP3.  Veritas NetBackup 4.5 with FP6
Client: Windows 2000 with SP3.  Veritas NEtBackup 4.5 with FP6
 
Robot:
ACSLS Controlled StorageTek Nearline with 9940 tape drives.  Communication to ACSLS via LMG Adapter and Gateway software due to firewalls.
 
Description:
 
This is a vnetd configuration.  There is a firewall between the master server and each media server and 2 firewalls between each media server.
 
Received a call to assist the customer with a restore of the client data.  The restore is to go back to the same client using the same media server but is failing with error 25.  
 
Traced this error in the bpbrm log file:
 
11:28:16.468 [2364.752] <16> bpbrm Exit: client restore EXIT STATUS 94: cannot position to correct image
 
and traced a corresponding error in the bptm log file:
 
<16> io_position_for_read: found wrong backup id - wbrbcol1_1076317810: expected pph_1081720913.
11:27:11.140 [2300.1344] <2> check_error_history: called from bptm line 10153, EXIT_Status = 94
 
Please note that the wbrbcol1 client is backed up using the wbiddb01 media server and the pph client is backed up using the scion_backup media server.
 
We have run a media contents report on the tape and all the images are for clients starting with wb* but if we look at the image header for the pph backup it definitely indicates that the backup is not the selected tape.  When we froze the tape we froze using -h scion_backup which is the incorrect media server.
 
Has anybody seen anything like this before?

Regards
Fiona Greenhough
Manager: Veritas Support
LECHABILE Storage Solutions (PTY) Ltd

Unit 1, Cambridge Commercial Park
Regent Street, Paulshof
P O Box 784013, Sandton, 2146

Switchboard: +27 11 519 8100
Phone: +27 11 519 8124
Fax: +27 11 519 8147
Cell: +27 082 338 4754
Email:  Fionag at lechabiless.co.za

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